The University of Michigan is experiencing a mass unplanned network outage. This impacts the eresources they offer at the Fulcrum platform, which is down. They have announced these resources are temporarily unavailable:
* ACLS Humanities Ebook (HEB) * British Archaeological Reports Digital Collection (BAR) * University of Michigan Ebook Collection (UMPEBC)
CDL provides access to the UMPEBC ebooks (at fulcrum.org). Campuses may have additional resources locally.
As of yesterday afternoon, the University of Michigan ebooks hosted on the Fulcrum platform at https://www.fulcrum.org/ are back online.
It appears that ICPSR is still offline at https://icpsr.umich.edu/ The University of Michigan has announced their network problems are mostly resolved but not all systems are back, and they expect to bring additional systems back over the next several days.
Please share this information with your colleagues.
Jayne Dickson Information Services California Digital Library [log in to unmask]<mailto:[log in to unmask]>
[Icon Description automatically generated with low confidence] Don't miss an email from ProQuest. Safe sender instructions here.<https://urldefense.com/v3/__http:/links.proquest.mkt5049.com/els/v2/*dpktzA3*gTK/bEpQRmRhd3dhQjdJSEFONXEyc0cyRTl4UWcwTkxaWWdsQk9DNHBmUXR6UExqcEpqS3ZWaEpodDdaeDZLUXV1amkwbHFDMUNOYmIrT0pxVGk0b3RkYWQ5cnJvY2pQRml2TFdBbzIrOGZhRjA9S0/cWVOVGJob3JXRGJ2dmM2NFIxeEdsSWU4USt6ZWI3K1ZianRPeFJVU2xNUHQrSGI0c0hNUHg4Rm5ybkhKWmFGWE1PeHRGSEtmUW1GSGpQUXBoT05GQXhwLzdpZ1VmbGtCRit0bzhYL3ZmNzNqaWFQT1Z3WE5yNERRbERhQ2FObHcS1__;fn4!!Mih3wA!EJvzXcv0A1k_6E-jaRpYcMqs5YXfIN25h8-rVrX-KW1bjFj80dbLd3kvfIRo3KjfK4xKJA2NzKkzj6wrfMcA$>
ProQuest will be taking up to an eight-hour maintenance window beginning Saturday, July 16, 2022 at 7:00 am PDT (Pacific Daylight Time) to upgrade infrastructure, enhance security, and maintain reliability on many ProQuest products. During this maintenance window, the following products will be temporarily unavailable.
As of yesterday, April 1, 2021, most of the licensed Elsevier journal content has been activated for the UC campuses. However, Elsevier is still in the process of activating the titles. In addition, there are a small number of titles for which details are still being finalized with Elsevier, which may affect individual title access.
We were notified this morning by Elsevier that they have resolved the issue with licensed content. Below is Elsevier's statement on the outage:
On the morning of January 28th, a maintenance operation intended to improve performance of our access and entitlement systems inadvertently caused a disruption of access for a number of our customers to several products and content. We worked throughout the day to recover and restore the impacted systems, and access has now been restored. The outage lasted approximately 12 hours. We deeply regret this error and fully recognize the impact this has had on our
[ScienceDirect Vector Logo - (.SVG + .PNG) - VectorLogoSeek.Com] Elsevier is currently experiencing a broad access issue affecting multiple institutions, not just the University of California. The issue is affecting multiple Elsevier products, including ScienceDirect. They are aware of the issue (help page on the incident<https://service.elsevier.com/app/answers/detail/a_id/33186/session/L3RpbWUvMTYxMTg1ODUyNy9nZW4vMTYxMTg1ODUyNy9zaWQvZlVLRFAyaF9oQlJmaGlVVDZTZ25adGRaYzcyUkxhdmprQ2FGaUE0TTEwOVY5Y3VMWktxbDdnSnBiN2dfTGNoYWJnenhpQ0pFTF9aa0ZIWXVFTnZLUFlkcnZGVGVGdUJqb0I2Wk9SMkdtYzBWVHd1ZXRkTVhkRGl3JTIxJTIx/supporthub/sciencedirect/p/10959/>) and are working to resolve it, but we do not have a time frame for when access will be restored.
[cid:image001.png@01D6F0C1.24852BF0]Access to the online content on the SpringerLink platform is working once again. The underlying problem was resolved over the weekend. Please share this information with your colleagues.
Jayne Dickson Information Services/CDL UC Office of the President [log in to unmask]<mailto:[log in to unmask]>
[sig-boldly_sm]
From: CDLAlert List <[log in to unmask]> On Behalf Of Jayne Dickson Sent: Friday, January 22, 2021 1:19 PM To: [log in to unmask] Subject: CDLAlert: SpringerLink online content is currently unavailable Importance: High
[cid:image001.png@01D6F0C1.24852BF0]Access to online content on the SpringerLink platform is not working at this time. The issue is occurring for all institutions, not just UC campuses. SpringerLink technical support staff are working on the problem. We'll send more information as it becomes available.
Please share this information with your colleagues.
Jayne Dickson Information Services/CDL UC Office of the President [log in to unmask]<mailto:[log in to unmask]>
Oxford University Press' journal platform availability has been restored and is working normally again. Please share this information with your colleagues.
Brian David Information Services California Digital Library UC Office of the President [log in to unmask]<mailto:[log in to unmask]> 510 987-0247 Pronouns: he/him/his
From: CDLAlert List <[log in to unmask]> On Behalf Of Brian David Sent: Wednesday, January 20, 2021 7:56 AM To: [log in to unmask] Subject: CDLAlert: OUP journals unavailable (1/20/21)
Our OUP account manager notified us of an ongoing issue with Oxford University Press journals:
Since yesterday, there have been some widespread journals access issues. Even internally at OUP, the journals cannot be accessed.)
I wanted to give you a heads up that our Customer Service department is working on the issue, even though no details have been shared about the nature of the problem.
And no sooner do I send out the CDLAlert, the problem is resolved. Yay! PubMed/UC-eLinks are working normally again. Please share this information with your colleagues.
Jayne Dickson Information Services/CDL UC Office of the President [log in to unmask]<mailto:[log in to unmask]>
[sig-boldly_sm]
From: CDLAlert List <[log in to unmask]> On Behalf Of Jayne Dickson Sent: Friday, December 18, 2020 3:20 PM To: [log in to unmask] Subject: CDLAlert: PubMed metadata not transferring to UC-eLinks menu
Yesterday, we received a couple of problem reports from librarians indicating that PubMed article metadata was not being transferred to the UC-eLinks menu. See screen shot below. This problem was immediately reported to the PubMed Help Desk. Currently, NLM is working directly with Ex Libris to correct the problem but, as yet, we have not received an ETA for resolution.
[cid:image001.png@01D69B0D.983B6DC0]All Taylor & Francis ebooks are currently unavailable. When you click a catalog record or UC-eLinks link to the ebook, you receive a 404 (Not Found) error message. If you enter the ebook title into the Search box on the T&F platform, the ebook is found. However, when you click the ebook title to access the online content, again you get the 404 error message.
UC-eLinks will be unavailable for one hour sometime between Saturday, 8/1/2020, 11:59pm & Sunday, 8/2/2020, 6AM (Pacific time) for hardware upgrades.
Please share this information with your colleagues.
Best, Alison Ray
Alison Ray Systems Analyst California Digital Library University of California - Office of the President 415 20th Street, 4th Floor Oakland, CA 94612-2901 Phone: (510) 987-0419 Alison Ray [mailto:[log in to unmask]]
From 5:00 until 9:00 PM (PDT) on Friday, May 29, 2020 all JapanKnowledge Services (JapanKnowledge Lib, JK Select contents and JKBooks) will be unavailable due to system maintenance.
Please feel free to ask us for more detail at [log in to unmask]<mailto:[log in to unmask]>.
[http://d31hzlhk6di2h5.cloudfront.net/20200312/c8/0c/fd/35/c2da6b79d825ad1005fb84dc_1280x178.png]<https://t.e2ma.net/click/9is7bf/hp2po5/t676q5> Our Journals Division's website will undergo maintenance tomorrow, Friday, March 13, 2020, between 3:00 and 6:00 pm PDT. The website, journal content, and all administrative functionality will be unavailable for up to two hours during this time.
We apologize for the short notice and hope it will not be too disruptive for you, your scholars, and your students. The maintenance is required by our platform provider to update their firewalls.
On Friday, March 13, 2020, from 2:00 pm-5:00 pm PDT, ASCE Library (https://ascelibrary.org) will perform scheduled maintenance during which time the site might be inaccessible. As the maintenance will be on the Firewall level, no maintenance page will be shown. Users attempting to access the ASCE Library site during any period of downtime will receive either a 404 (Page Not Found) or an equivalent error.
Please be advised that due to scheduled site maintenance some functionality on Taylor & Francis Online will be unavailable between 12:01 a.m. PDT until 5:30 p.m. PDT on Tuesday, October 29, 2019. Users will still be able to search, browse and read articles on Taylor & Francis Online, but registration, purchasing, token activation, ePrints and account administration services will be temporarily suspended.
[cid:image001.png@01D58418.2E04B680] Web of Science will undergo scheduled maintenance from October 17, 2019 at 4:00 a.m. PDT to October 17, 2019 at 4:00 p.m. PDT. During this time, access may be intermittent. We apologize for any inconvenience.
Please share this information with your colleagues.
Jayne Dickson Information Services/CDL UC Office of the President 510.987.0550 [log in to unmask]<mailto:[log in to unmask]>
ProQuest will be performing maintenance on Ebook Central and LibCentral in October 2019. This maintenance will take place Saturday, October 19 from 9:00 am to 12:01 pm PDT.
All JapanKnowledge Services (JapanKnowledge Lib, JK Select contents and JKBooks) will be unavailable from 5:00 PM on Saturday, August 24, 2019 until 1:00 AM (PDT) on Sunday, August 25, 2019 due to system maintenance.
Feel free to ask for more detail at [log in to unmask]<mailto:[log in to unmask]>. Please share this information with your colleagues.
Jayne Dickson Information Services/CDL UC Office of the President 510.987.0550 [log in to unmask]<mailto:[log in to unmask]>
All JapanKnowledge services (JapanKnowledge Lib, JK Select contents and JKBooks) will be unavailable from 5:00 p.m. through 10:00 p.m. (PDT) on Saturday, June 1, 2019 due to its system maintenance.
Please send any questions about this maintenance to [log in to unmask]<mailto:[log in to unmask]>. Please share this information with your colleagues.
- Jayne
Jayne Dickson Information Services/CDL UC Office of the President 510.987.0550 [log in to unmask]<mailto:[log in to unmask]>
[cid:image004.png@01D504B2.F9B50EA0] Access to the Journals@Ovid online content has been restored. Wolters Kluwer indicates in this update<https://twitter.com/Wolters_Kluwer/status/1125773345281196032> from earlier today (May 7) that they have been able to restore network and services for a number - but not all - of their systems. Campus-licensed Wolters Kluwer resources may still be affected. Wolters Kluwer technical staff are still investigating the root cause of the interruptions.
Ovid resources, such as Journals@Ovid, are temporarily unavailable. Ovid Technical Support are actively working on resolving the problem as quickly as possible. At the present time, Ovid support staff do not have an ETA for when this content will be available again.
We will send additional information as it becomes available. Please share this information with your colleagues.
System maintenance for OCLC's U.S. Data Center is scheduled to start at 10:00 p.m. on Friday, March 22, 2019 through 1:00 a.m. on Saturday, March 23, 2019 (Pacific Time) affecting the following services:
FirstSearch, QuestionPoint, WorldCat Local (Melvyl instances)
OCLC System Alerts are posted to oc.lc/status<https://oclc.service-now.com/status>.
Please direct all system alert inquiries to OCLC Support<http://www.oclc.org/support/contact-support.en.html>.
System maintenance is scheduled to start at 9:00 p.m. through midnight (Pacific Time) on Saturday, March 9, 2019 affecting FirstSearch and WorldCat Local (WCL), which underlies the campus Melvyl instances.
System maintenance for the United States Data Center is scheduled to start at Saturday, March 2, 2019 at 11:00 p.m. Pacific Time through Sunday, March 3, 2019 at 3:00 a.m. Pacific Time affecting FirstSearch.
OCLC System Alerts are posted to oc.lc/status<http://oc.lc/status>. Please direct all system alert inquiries to OCLC Support<http://www.oclc.org/support/contact-support.en.html>.
[https://www.cdlib.org/cdlinfo/wp-content/uploads/2019/02/uc_eLinks.jpg]On the morning of Tuesday, February 19, 2019, Ex Libris will install "SSL" on the CDL SFX server, meaning that all UC-eLinks traffic will be redirected from 'http://ucelinks.cdlib.org' to 'https://ucelinks.cdlib.org'.
If you encounter any unexpected problems with outbound linking behavior or the UC-eLinks button display in CDL-managed resources, please notify CDL. You can use the Report a problem with UC-eLinks link on the UC-eLinks menu or by sending email to [log in to unmask]<mailto:[log in to unmask]>.
[cid:image001.png@01D4ADA7.49A17A10] To maintain the currency and security of ProQuest products, ProQuest is performing maintenance on many ProQuest products beginning on January 19, 2019, at 7:00 PM (PST). Maintenance will conclude within 8 hours.
During the maintenance window, the following products will be temporarily unavailable.
As part of a scheduled maintenance, all the services of Japan Knowledge (Japan Knowledge Lib, JK Select Content, JKBooks) will be stopped in order to carry out an upgrade of middleware.
Beginning on Friday, January 18, 2019 at 4:00 p.m. (PST) through Saturday, January 19, 2019 at 12:01 a.m. (PST), the Japan Knowledge resources will be unavailable.
System maintenance for the United States Data Center is scheduled to start at 1:00 a.m. to 6:30 a.m. (PST) on Friday, December 14, 2018, affecting the following services:
My ILL Requests
OCLC System Alerts are posted to oc.lc/status<http://oc.lc/status>. Please direct all system alert inquiries to OCLC Support<http://www.oclc.org/support/contact-support.en.html>.
Just confirming that this issue has been fixed, all campuses should have IP access to the Elsevier resources.
If you experience any additional problems with access to Elsevier resources, please contact the CDL Helpline - https://www.cdlib.org/contact/report_problem.html.
From: Holly Eggleston Sent: Tuesday, December 11, 2018 5:40 PM To: CDL Alert List <[log in to unmask]> ([log in to unmask]) <[log in to unmask]> Cc: Holly Eggleston <[log in to unmask]> Subject: CDLALERT: Problems accessing Elsevier resources and content
There are currently problems with accessing multiple Elsevier resources (ScienceDirect, Clinics, Reaxys, Cell, Compendex, Handbooks, as well as Embase and Scopus for those that subscribe)
This issue has been reported to Elsevier. According to Elsevier technical support this access issue is affecting other institutions as well, not just University of California.
At the present time, linking at the article level is not working for Journals@Ovid (LWW Journals). Ovid has implemented a new version of search that indicates that you can click the link to go to Ovid's traditional search; see below. Unfortunately, clicking the traditional search link resolves to the new search interface which doesn't include UC's licensed content.
To maintain the currency and security of ProQuest ebook platforms, Ebook Central, PubCentral, and LibCentral will be unavailable for approximately 90 minutes beginning Saturday, October 27, 2018 at 9 a.m. Pacific Daylight Time.
If you have questions, please contact contact ebook support<mailto:[log in to unmask]>.
System maintenance for the United States Data Center is scheduled to start at 9:01 PM (PDT) on Saturday, October 20, 2018 through 3:00 AM on Sunday, October 21, 2018 affecting the following services:
System maintenance for the United States Data Center is scheduled for 8:00 PM through 10:00 PM (PDT) on Wednesday, October 10, 2018 affecting the following service:
FirstSearch
OCLC System Alerts are posted to oc.lc/status<https://oclc.service-now.com/status>.
Please direct all system alert inquiries to OCLC Support<https://www.oclc.org/en/contacts/support.html>.
CDL infrastructure resolved the issues with CDL services yesterday evening.
Please share this information with your colleagues.
From: CDLAlert List <[log in to unmask]> On Behalf Of Alison Ray Sent: Tuesday, September 25, 2018 2:38 PM To: [log in to unmask] Subject: CDL Alert: CDL services down, still investigating (dmptool, Request, escholarship)
CDL infrastructure continues to work to resolve the network problem. We apologize for the inconvenience. Further updates as they become available.
CDL infrastructure continues to work to resolve the network problem. We apologize for the inconvenience. Further updates as they become available.
From: CDLAlert List <[log in to unmask]> On Behalf Of Alison Ray Sent: Tuesday, September 25, 2018 9:10 AM To: [log in to unmask] Subject: CDL Alert: CDL services down (dmptool, Request, escholarship)
CDL infrastructure is experiencing major network/latency issues. We are currently working to resolve the problem as soon as possible. Further updates as they become available.
System maintenance for the United States Data Center is scheduled to start at 11:00 PM (PDT) on Saturday, September 29, 2018 through 3:00 AM on Sunday, September 30, 2018 affecting the following services:
FirstSearch, QuestionPoint
OCLC System Alerts are posted to oc.lc/status<https://oclc.service-now.com/status>.
Please direct all system alert inquiries to OCLC Support<https://www.oclc.org/en/contacts/support.html>.
CDL infrastructure is experiencing major network/latency issues. We are currently working to resolve the problem as soon as possible. Further updates as they become available.
These services are impacted: Request Dmptool eScholarship (submissions)
Please share this information with your colleagues.
Due to scheduled maintenance, IEEE Xplore users may experience intermittent access issues from 11:30 AM - 1:30 PM PDT on Friday, 21 September. We anticipate that the site may be unavailable for a portion of this time.
We apologize for any inconvenience and thank you for your patience as we work to continually improve the IEEE Xplore experience for all of our customers and users worldwide.
[cid:image001.png@01D43FA8.6F1EC490] Due to a system hardware upgrade and maintenance, the new version of the Wanfang service platform (http://g.wanfangdata.com.cn/index.html) will be shut down for about 6 hours starting from 6:00 a.m. (PDT) on Thursday, August 30, 2018.
During the period of the system maintenance, all users may continue access to the Wanfang databases through its old version service platform which is located at: http://old.g.wanfangdata.com.cn/.
[cid:image001.png@01D424ED.EF1ECFD0]To maintain the currency and security of ProQuest platforms, maintenance on many ProQuest resources will begin on Saturday, August 18, 2018.
ProQuest Books: Maintenance will begin at 9:00 a.m. (PDT) on Saturday, August 18; product downtime is expected to last 5 hours until approximately 2:00 p.m. (PDT). * Ebook Central
For all other resources: Maintenance will begin at 7:00 p.m. (PDT) on Saturday, August 18; product downtime is expected to last 8 hours until approximately 3:00 a.m. (PDT) on Sunday, August 18, 2018.
JapanKnowledge servers will be renewed in August, in order to enhance and stabilize the system. During this time, all JapanKnowledge services (JapanKnowledge Lib, JK Select contents and JKBooks) will be unavailable for 24 hours of service suspension. The details of the suspension is below.
[cid:image001.png@01D42F10.60BF02A0] System maintenance for all data centers is scheduled to start at 10:00 p.m. on Saturday, August 11, 2018 through 3:00 a.m. on Sunday, August 12, 2018 (Pacific Daylight Time) affecting the following services: FirstSearch, QuestionPoint, WorldCat Discovery, WorldCat Local, WorldCat.org.
OCLC System Alerts are posted to oc.lc/status<https://oclc.service-now.com/status>. Please direct all system alert inquiries to OCLC Support<http://www.oclc.org/support/contact-support.en.html>.
[cid:image001.png@01D429AA.C606CAA0] System maintenance for all data centers is scheduled to start at 11:00 p.m. (PDT) on Saturday, August 4, 2018 through 3:00 a.m. (PDT) on Sunday, August 5, 2018 affecting the following services:
¾ FirstSearch
¾ QuestionPoint
¾ WorldCat Discovery
¾ WorldCat Local
¾ WorldCat.org
OCLC System Alerts are posted to https://oclc.service-now.com/status. Please direct all system alert inquiries to OCLC Support<http://www.oclc.org/support/contact-support.en.html>.
[cid:image001.png@01D41907.60B6DF90] OCLC's FirstSearch database will be unavailable beginning at 11:00 PM on Friday, July 13 through 1:15 AM (PDT) on Saturday, July 14 for software maintenance.
Please share this information with your colleagues.
Jayne Dickson Information Services/CDL UC Office of the President 510.987.0550 [log in to unmask]<mailto:[log in to unmask]>
UCOP is experiencing mail server problems that are affecting most CDL support email addresses that are managed via a ticketing system (a list of these addresses is provide below).
If you or any of your campus users have recently submitted a support request to a CDL team or service but you did not receive an immediate confirmation email, that message was not received.
Maintenance for the planned software release for FirstSearch is scheduled for 8 P.M. through 9:30 P.M. (PDT) on Saturday, June 16, 2018. During the maintenance, this database will not be available.
Please share this information with your colleagues.
Jayne Dickson Information Services/CDL UC Office of the President 510.987.0550 [log in to unmask]<mailto:[log in to unmask]>
This email is informing you the schedule of JapanKnowledge service suspension due to its system maintenance. All JapanKnowledge resources (JapanKnowledge Lib, Select Series and JKBooks) will be unavailable from 5:00 PM - 9:00 PM PDT on Saturday, May 26, 2018.
Questions should be sent to [log in to unmask]<mailto:[log in to unmask]>.
Please share this information with your colleagues.
[cid:image002.jpg@01D3F0F6.71032950] Today (May 21, 2018), a new security feature was made available in Request (UC's interlibrary loan [ILL] and document delivery service). The feature prevents the user from entering an email address other than a UC campus email address OR any email address included in the patron's account.
Beginning today if a campus patron enters a non-UC email address into a Request and the email address is not currently included in the associated patron account, the message below displays:
Maintenance for the United States Data Center is scheduled to start on Saturday, May 19 at 9:00 PM through 12:01 AM PDT on Sunday, May 20, which will impact OCLC services. Along with other OCLC services, WorldCat Discovery, WorldCat Local, and WorldCat.org will be impacted.
Please share this information with your colleagues.
To maintain the currency and security of ProQuest ebook platforms, Ebook Central and LibCentral will be unavailable for approximately five hours beginning Saturday, April 21, 2018 at 7 p.m. Pacific Daylight Time.
Please share this information with your colleagues.
Jayne Dickson Information Services/CDL UC Office of the President 510.987.0550 [log in to unmask]<mailto:[log in to unmask]>
OCLC's FirstSearch database will be unavailable Sunday, April 15 from midnight - 3:30 a.m. Pacific Time (US) for planned maintenance. Please share this information with your colleagues.
Information Services California Digital Library http://www.cdlib.org 510.987.0555
This past weekend (March 17-18, 2018) the Wiley Online Library (WOL) transitioned to the Atypon Literatum platform. The top level Wiley Online Library domain will remain the same, but uses a secure URL (https://onlinelibrary.wiley.com/). Society partners such as AGU and Anthrosource will use the same platform, but will have a subdomain prefixing the main Wiley URL.
Many systems hosted by OCLC are currently down. This includes all Melvyl (WCL) instances as well as "My ILL Requests". OCLC is currently working on the issue but does not have an eta for resolution at this time.
Up to date system OCLC status information can be found at https://oclc.service-now.com/status
Please share this information with your collegeagues.
[cid:image001.png@01D395D1.F263DA10]On Saturday, 27 January beginning at 7:00 PM through 3:00 AM (PST) on Sunday, 28 January 2018, a ProQuest product maintenance window will launch worldwide to upgrade infrastructure, enhance security, and maintain the reliability of its products.
During this 8-hour window, some ProQuest products will be unavailable. While the date and time were chosen to minimize the impact on our customers, we realize that some users may be affected, and we apologize for the inconvenience. Additionally, web-based customer access will be redirected to a webpage stating the planned maintenance times.
This past weekend, OCLC had a service maintenance that apparently has un-done a feature in their standard configuration.
Normally, patrons on campus and accessing via the proxy server or VPN for the campus do not see the “<Campus> Library authentication needed” dialog box (see attached). This only displays for one of the campus Melvyl instances (e.g., ucla.worldcat.org or ucmerced.worldcat.org) if the IP address of the user’s workstation does not match the IP ranges for that campus.
[cid:image001.png@01D314EC.1B7CAFB0] On Saturday, September 9, from 9:00 PM - 3:00 AM (PDT) on Sunday, September 10, 2017, OCLC will conduct system maintenance that could result in periods of intermittent service interruptions and delayed response times for all services worldwide. This maintenance work is necessary to help OCLC increase the speed of their product development. OCLC is continuing their efforts to minimize service disruption as they complete these activities, and they appreciate your support and patience.
Resources on the JapanKnowledge platform will be unavailable due to a system maintenance from 5:00 PM until 9:00 PM PDT on Saturday, 26 August 2017. Resources affected include Gunsho Ruiju Online, Tōyō Keizai Digital Archives, and ejournals on the JapanKnowledge platform.
Please contact JapanKnowledge for more details at [log in to unmask]<mailto:[log in to unmask]>.
[cid:image001.png@01D30B77.85B98CA0] As part of ongoing work to maintain and advance our systems, we will be performing a disaster recovery exercise on 5-6 August that will require system downtime. This work will be done in our U.S. data center and will impact all OCLC services. While we schedule maintenance on dates and times to minimize service disruption, we recognize that this work will impact users. We apologize for any disruption this may cause. System Downtime Window: United States Data Center: Saturday, 5 August 2017, 8:00 PM PDT-Sunday, 6 August 2017, 5:00 AM PDT (Pacific Daylight Time) Thank you for your continued
Please share this information with your colleagues. Thanks.
Jayne Dickson CDL Information Services California Digital Library University of California 510.987.0550 [log in to unmask]<mailto:[log in to unmask]>
From: Jayne Dickson Sent: Tuesday, July 25, 2017 9:43 AM To: [log in to unmask] Subject: CDLALERT: ProQuest resources to be unavailable Sat. 7/29 PM
[cid:image001.png@01D3052A.72B360C0]
On Saturday, 29 July 2017 from 12:00 noon until 9:00 p.m. PDT, a ProQuest product maintenance window will launch worldwide to upgrade infrastructure, enhance security, and maintain the reliability of our products.
On Saturday, 29 July 2017 from 12:00 noon until 9:00 p.m. PDT, a ProQuest product maintenance window will launch worldwide to upgrade infrastructure, enhance security, and maintain the reliability of our products.
During this 9-hour window, some ProQuest products will be unavailable. While the date and time were chosen to minimize the impact on our customers, we realize that some users may be affected, and we apologize for the inconvenience. Additionally, web-based customer access will be redirected to a webpage stating the planned maintenance times.
The Wiley Online Library is temporarily unavailable. When you attempt to access one of the Wiley online journals you get a message indicating that an error has occurred. See below.
[cid:image001.png@01D300A1.C7042A70]
Wiley technical support members are working to resolve the problem as quickly as possible but, at the present time, do not have an estimate of when the problem will be resolved.
Access to all ProQuest resources is working correctly again. Please share this information with your colleagues.
Jayne Dickson CDL Information Services California Digital Library University of California 510.987.0550 [log in to unmask]<mailto:[log in to unmask]>
From: CDLAlert List [mailto:[log in to unmask]] On Behalf Of Jayne Dickson Sent: Monday, July 17, 2017 3:01 PM To: [log in to unmask] Subject: CDLALERT: ProQuest databases are temporarily unavailable Importance: High
[cid:image001.png@01D2FF0D.707F14C0]
At the present time, none of the ProQuest databases (e.g., PsycINFO, GeoRef, etc.) are available. If you try linking to one of the ProQuest databases, you get an authentication error message.
At the present time, none of the ProQuest databases (e.g., PsycINFO, GeoRef, etc.) are available. If you try linking to one of the ProQuest databases, you get an authentication error message.
ProQuest technical support staff are aware of the problem and are working to resolve it. At the present time, there isn't an ETA for resolution. We'll send additional CDL Alerts as more information becomes available.
Due to scheduled system maintenance, the JapanKnowledge platform will be unavailable from 5:00 PM to 9:00 PM PDT on Saturday, May 27, 2017. All resources on the JapanKnowledge platform will be unavailable during this time.
Some of the resources that will be unavailable include
OCLC resources (e.g., WorldCat Local, WorldCat Discovery, FirstSearch, etc.) will be unavailable from 7 p.m. (PDT) Saturday, May 20 to 4:00 a.m. (PDT) Sunday, May 21, for maintenance scheduled to upgrade our storage systems. This system maintenance will impact all OCLC services except Hosted EZproxy.
While we schedule maintenance on dates and times to minimize service disruption, we recognize that this work will impact some users. We apologize for any disruption this may cause.
NLM has confirmed that the problem affecting UC - eLinks in PubMed has been corrected. If you encounter any issues, please don't hesitate to contact [log in to unmask]
Please share this information with your colleagues.
At the present time, UC-eLinks is not working in PubMed. When looking at the Abstract record display format, the publisher/provider button (like Elsevier or Wolters Kluwer) displays, but the UC-eLinks button that usually displays next to the publisher/provider button is missing.
CDL has notified the PubMed support desk of the problem for investigation and resolution. We'll update this alert as more information becomes available.
There will be a five minute outage of UC-eLinks from catalog and journal Melvyl records between 6:00pm-6:30pm Pacific time this Thursday, April 20, 2017, due to required system maintenance.
Please share this information with your colleagues.
The vendor for UC-eLinks has identified the problem with PubMed links and has scheduled a fix to install early Sunday morning.
Please share this information with your colleagues. We will send a follow-up email when the fix has been confirmed.
Alison Ray Systems Analyst California Digital Library University of California - Office of the President 415 20th Street, 4th Floor Oakland, CA 94612-2901 Phone: (510) 987-0419 Alison Ray [mailto:[log in to unmask]]
Currently, there is a problem using UC-eLinks from PubMed. This issue has been reported to Ex Libris and the PubMed Helpdesk for investigation and resolution.
UC-eLinks are not working correctly from PubMed. After clicking the UC-eLinks button in PubMed, it takes longer than usual for the UC-eLinks menu to display and, often, critical information is missing. See below.
Following the resolution of the Amazon Web Services outage yesterday, ProQuest resources are available once again.
Jayne Dickson CDL Information Services California Digital Library University of California 510.987.0550 [log in to unmask]<mailto:[log in to unmask]>
From: CDLAlert List [mailto:[log in to unmask]] On Behalf Of Jayne Dickson Sent: Tuesday, February 28, 2017 12:22 PM To: [log in to unmask] Subject: CDLALERT: Many ProQuest resources are currently unavailable Importance: High
Currently, ProQuest databases (such as PsycINFO, GeoRef, etc.) and any other resource on the search.proquest.com platform, are not available. When you try to access one of these databases, you get the following message:
Following the resolution of the Amazon Web Services outage earlier today, JSTOR journals and books are available once again.
Jayne Dickson CDL Information Services California Digital Library University of California 510.987.0550 [log in to unmask]<mailto:[log in to unmask]>
From: CDLAlert List [mailto:[log in to unmask]] On Behalf Of Jayne Dickson Sent: Tuesday, February 28, 2017 12:58 PM To: [log in to unmask] Subject: CDLALERT: JSTOR journals and books are currently unavailable
Currently, JSTOR journals and books are unavailable. This is also related to the Amazon Web Services outage. When you try to access one of the JSTOR resources, you get the following message: Page Loading Error*
Following the resolution of the Amazon Web Services outage earlier today, ScienceDirect PDFs are downloading correctly once again.
Jayne Dickson CDL Information Services California Digital Library University of California 510.987.0550 [log in to unmask]<mailto:[log in to unmask]>
From: CDLAlert List [mailto:[log in to unmask]] On Behalf Of Jayne Dickson Sent: Tuesday, February 28, 2017 2:00 PM To: [log in to unmask] Subject: CDLALERT: ScienceDirect PDFs are currently unavailable
Adding to the list of resources adversely affected by the Amazon Web Services outage are ScienceDirect PDFs. You can search ScienceDirect without experiencing problems but when you attempt to download an article PDF you get a blank screen or 'http error 503' message.
Calisphere and the Online Archive of California (OAC) are functional again, following the resolution of an Amazon Web Services S3 outage earlier today.
Jayne Dickson CDL Information Services California Digital Library University of California 510.987.0550 [log in to unmask]<mailto:[log in to unmask]>
From: CDLAlert List [mailto:[log in to unmask]] On Behalf Of Jayne Dickson Sent: Tuesday, February 28, 2017 1:14 PM To: [log in to unmask] Subject: CDLALERT: Calisphere and OAC service alert
Adding to the list of resources adversely affected by the Amazon Web Services outage are ScienceDirect PDFs. You can search ScienceDirect without experiencing problems but when you attempt to download an article PDF you get a blank screen or 'http error 503' message.
We will send a follow-up message when the ProQuest resources are available once again. Please share this information with your colleagues.
Like many websites and applications today, Calisphere and the Online Archive of California (OAC) are being affected by an Amazon Web Services S3 outage (http://status.aws.amazon.com/). On Calisphere, thumbnail and access images, videos, and sound files are temporarily unavailable. On the OAC, printable PDF collection guides are temporarily unavailable.
We will send a follow-up message once the content is restored.
Currently, JSTOR journals and books are unavailable. This is also related to the Amazon Web Services outage. When you try to access one of the JSTOR resources, you get the following message: Page Loading Error*
We are unable to process your request at this time.
We are sorry, one of our providers is currently experiencing problems affecting a number of critical functions across the site. We apologize for the inconvenience, and appreciate your patience. We are hopeful that service will be restored soon. If you have any questions, please contact JSTOR Support<mailto:[log in to unmask]>. We will send a follow-up message when the
Currently, ProQuest databases (such as PsycINFO, GeoRef, etc.) and any other resource on the search.proquest.com platform, are not available. When you try to access one of these databases, you get the following message:
search.proquest.com is currently experiencing connectivity issues due to an Amazon Web Services outage<https://status.aws.amazon.com/>. ProQuest is in direct communication with Amazon in hopes to resolve this as soon as possible. There is no current ETA.
ProQuest resources will be unavailable during an 8-hour maintenance window beginning on Saturday, January 28 at 7:00 p.m. through Sunday, January 29 at 3:00 a.m. (PST).
During this time, the following resources will be unavailable:
* ProQuest platform (search.proquest.com) * ProQuest Congressional (congressional.proquest.com) * Chadwyck-Healey US databases * RefWorks Please share this information with your colleagues. Thanks. Jayne Dickson CDL Information Services California Digital Library University of California 510.987.0550 [log in to unmask]<mailto:[log in to unmask]>
As part of their commitment to expand WorldCat support for full Unicode characters and scripts, OCLC will begin a 2 week project on Thursday 8 December 2016 to re-index WorldCat for use with all applications and article-level records searchable in WorldCat Discovery and WorldCat.org. When complete, users will be able to search using full UTF-8 characters, resulting in improved, worldwide discovery of non-Latin titles and articles.
The problem with the UC-eLinks button from missing PubMed search results has been resolved. However, correcting the problem required a change to the special URL that UC patrons use to access PubMed. The new URL for UC's access to PubMed is listed below:
The Shared Cataloging Program (SCP) will update the existing PID with this new URL. All links on campus websites to PubMed should be updated to use the new URL and those who have bookmarked the previous PubMed URL (http://www.ncbi.nlm.nih.gov/pubmed?tool=cdl&otool=cdlotool) should update their bookmarks.
Thanks to Deborah Kegel, UCSD Library, for mentioning a temporary workaround (details below) until NLM fixes the problem and the UC-eLinks button displays correctly again.
Please share this information with your colleagues. - jayne
Normally, the UC campuses use a special URL for PubMed<http://www.ncbi.nlm.nih.gov/pubmed?tool=cdl&otool=cdlotool> which automatically displays the UC-eLinks button in the search results records to easily link to the online article (if applicable), to check the print journal holdings on a campus, or to request the article via Interlibrary Loan (ILL) services.
At the present time, the UC-eLinks button is not displaying in the PubMed search results records. CDL has notified PubMed customer support about this problem but they currently do not have an estimation of when the problem will be resolved.
The AP Images platform will shut down temporarily from Tuesday, Nov. 8th at 12 noon until Wednesday, Nov. 9th at 9 a.m. (PST). During this time, users will not be able to access AP Images.
Please share this information with your colleagues.
Jayne Dickson CDL Information Services California Digital Library University of California 510.987.0550 [log in to unmask]<mailto:[log in to unmask]>
UC-eLinks may be affected by the DNS attack currently affecting computer systems in the US, and the national news services are covering the issue: http://money.cnn.com/2016/10/21/technology/ddos-attack-popular-sites/index.html
This may result in slow loading screens or "Server not found" errors when accessing UC-eLinks.
The UC-eLinks vendor, Ex Libris, is working to resolve the issue.
The problems reported earlier today with the ScienceDirect platform have been resolved. Access to ScienceDirect content is working correctly again. Please share this information with your colleagues.
Jayne Dickson CDL Information Services California Digital Library University of California 510.987.0550 [log in to unmask]<mailto:[log in to unmask]>
From: Jayne Dickson Sent: Monday, September 26, 2016 9:44 AM To: [log in to unmask] Subject: CDLALERT: Elsevier's ScienceDirect platform is currently unavailable Importance: High
At the present time, Elsevier's ScienceDirect platform is unavailable. Attempts to access sciencedirect.com online content return messages indicating the DNS address cannot be found. Elsevier is aware of the problem and they are currently working on restoring access to the platform.
As yet, Elsevier technical support do not have an estimated time for a resolution. We will update this CDLALERT as more information becomes available.
[cid:image001.png@01D1F883.29FF81B0] To allow for system maintenance, most OCLC services will be unavailable some time between 9:00 PM on Saturday, August 20 to 1:00 AM (PDT) on Sunday, August 21, 2016. During the time frame of this maintenance, access to most OCLC services will not be available for some amount of time.
[cid:image001.png@01D1F882.4E991FF0]Over the weekend of Saturday-Sunday, 20 -21 Aug. 2016, a ProQuest product maintenance window will launch worldwide to upgrade infrastructure, enhance security, and maintain reliability of your products.
During this 8-hour window, some ProQuest products will be unavailable. While the date and time were chosen to minimize the impact on our customers, we realize that some users may be affected, and we apologize for the inconvenience. In California, the window will be from Saturday, 20 Aug., 7:00 p.m. through Sunday, 21 Aug., 3:00 a.m. (PDT).
Due to scheduled maintenance, the Nature.com site will be unavailable from 11:00 PM (PDT) on Friday, July 15th to 3:00 AM (PDT) on Saturday, July 16th.
Please share this information with your colleagues.
Jayne Dickson CDL Information Services California Digital Library University of California 510.987.0550 [log in to unmask]<mailto:[log in to unmask]>
[cid:image001.png@01D1D789.3B57DB80]The ProQuest platform (search.proquest.com<http://links.proquest.mkt5049.com/ctt?kn=3&ms=NTE3MTMzNDYS1&r=MzU0Njc1MDkzMjAS1&b=0&j=OTQ0MDc4NjU1S0&mt=1&rt=0>) will be taking a two-hour maintenance window on July 9th from 7:00 PM PDT to 9:00 PM PDT to prepare for the upcoming migration to a cloud-based infrastructure.
During this time access to ProQuest platform databases will not be available and users will be re-directed to a webpage explaining the scheduled maintenance.
We've received confirmation that the problems reported yesterday with the Elsevier ScienceDirect online content have been resolved. Please share this information with your colleagues.
Jayne Dickson CDL Information Services California Digital Library University of California 510.987.0550 [log in to unmask]<mailto:[log in to unmask]>
From: CDLAlert List [mailto:[log in to unmask]] On Behalf Of Jayne Dickson Sent: Wednesday, June 29, 2016 4:17 PM To: [log in to unmask] Subject: CDLALERT: Elsevier ScienceDirect platform is experiencing problems
Currently, Elsevier's ScienceDirect platform is experiencing problems. When you attempt to download a PDF it doesn't display and/or you receive a message indicating that the site can't be reached.
We've reported the problem to Elsevier customer support and they are working on correcting the problem. At the present time, there isn't an ETA for resolution.
On Friday, June 24th from 3:00 through 7:00 PM PDT, scheduled maintenance will be carried out on the CRCnetBASE website (www.crcnetbase.com<http://click.email.taylorandfrancis.com/?qs=114065ff692ea655d89bc25d00a810be0621972979c2f08e1972cb747c00adb08da245a90a90cdfd>) and it will be unavailable during this period. The site will be fully functional on Friday, June 24th at 7:00 PM PDT.
[cid:image001.png@01D1CC7B.10A0C370] We want to let you know the BioOne website will be undergoing maintenance starting Friday, June 24, 2016. Scheduled downtime will begin at 3:00 p.m. Pacific Daylight Time and may last up to 4 hours. During this time, content and services on bioone.org<https://t.e2ma.net/click/diedk/l8jp0f/5j2q1d> will be unavailable.
We apologize for any inconvenience this may cause. If you have any questions please contact Library Services [log in to unmask]<mailto:[log in to unmask]>.
Taylor & Francis Online<http://tandf.msgfocus.com/c/117AtbtLMCjP5vTn5DiGp5zsmHh> is expected to be unavailable during a period of four hours due to scheduled database maintenance by our partner, Atypon. This will take place on Friday 24th June 3:00 PM to 7:00 PM PDT. The platform will be available again after this. Please share this information with your colleagues.
All OCLC services will be unavailable from 6:00 pm Saturday, 4 June 2016 to 9:00 am Sunday, 5 June 2016, Pacific Daylight Time (PDT) while OCLC conducts data storage migrations.
The Request service will be unavailable during the OCLC maintenance, 6:00 pm Saturday, 4 June 2016 to 9:00 am Sunday, 5 June 2016, Pacific Daylight Time
Please share this information with your colleagues.
CDL Information Services California Digital Library University of California - Office of the President 415 20th Street, 4th Floor Oakland, CA 94612-2901 [log in to unmask] [mailto:[log in to unmask]] CDL Privacy Policy: http://www.cdlib.org/about/privacy.html
[cid:image001.png@01D1B4D7.B7D2D130] All OCLC services will be unavailable from 6:00 pm Saturday, 4 June 2016 to 9:00 am Sunday, 5 June 2016, Pacific Daylight Time (PDT) while OCLC conducts data storage migrations.
Resources affected include the 11 UC Melvyl instances (WorldCat Local), the 11 WorldCat Discovery (beta) instances, WorldShare ILL, WorldShare Management Services, FirstSearch, and WorldCat.org.
Elsevier reports that Science Direct is currently functioning. If you encounter any problems, please send a report to [log in to unmask]
Please share this information with your colleagues.
Alison Ray
CDL Information Services California Digital Library University of California - Office of the President 415 20th Street, 4th Floor Oakland, CA 94612-2901 [log in to unmask] [mailto:[log in to unmask]] CDL Privacy Policy: http://www.cdlib.org/about/privacy.html
-----Original Message----- From: CDLAlert List [mailto:[log in to unmask]] On Behalf Of Alison Ray Sent: Wednesday, April 06, 2016 1:41 PM To: [log in to unmask] Subject: CDLALert: ScienceDirect down (4/6/2016)
Science Direct is currently experiencing system issues. When clicking into a journal or attempting to access and article via UC-eLinks, users encounter a "Sorry, your request can't be processed due to a system problem. Contact the Help Desk if the problem persists. [SD-008]" message. Elsevier is currently working to resolve this issue.
On Saturday April 2, 2016, ProQuest will be performing maintenance that will affect user authentication. The window is scheduled to begin at 2:00PM Pacific time and will last for eight (8) hours. Please see Proquest's email below for effected databases.
Please share this information with your colleagues.
[ProQuest Service Alert]On Saturday March 12, 2016, ProQuest will be installing critical firmware updates to its systems infrastructure. The window is scheduled to begin at 7:00 PM PDT and will last for eight (8) hours.
We apologize for the short notice of this maintenance window and for any inconvenience this will cause your institution. While we do all we can to avoid downtime, we feel it is warranted in this case to prevent future interruptions to our services.
EBSCO's OpenURL server is currently down. This affects UC-eLinks items that connect to EBSCO. These items generate and 'internal error' on the EBSCO site.
EBSCO is currently working to resolve the issue. No ETA is yet available.
Please share this information with your colleagues.
Yesterday Oxford Journals online started using https instead of http. They are aware of the access problems being experienced by users and are working on fixing the problem but don't have an ETA yet..
The recommended work around from OUP is "using the IE browser and manually adding an "s" (the extra security layer to the http) to access journals"
The following information has been received from ProQuest.
On Saturday February 13, 2016, ProQuest will be performing critical maintenance. The window is scheduled to begin at 7:00 PM PDT and will last for six (6) hours.
During this time, access to the ProQuest products listed below will not be available, and users will be re-directed to a webpage explaining the scheduled maintenance:
On January 16, 2016, ProQuest will be upgrading its systems infrastructure to improve performance, security, and overall reliability of its products. The window is scheduled to begin at 7:00 PM Pacific Standard Time and will last for 8 hours.
During this time, access to the ProQuest products listed below will not be available, and users will be re-directed to a webpage explaining the scheduled maintenance:
Users of Factiva are temporarily restricted to saving / printing / downloading single articles only.
An update will be sent to this list when full functionality has been restored.
Holly Eggleston Electronic Resource Analyst / Resource Liaison Coordinator California Digital Library UC Office of the President [log in to unmask] 510-987-0456 510-893-5212 (fax) http://www.cdlib.org/
Access to the China National Knowledge Infrastructure (CNKI) database platform at http://eng.oversea.cnki.net and http://gb.oversea.cnki.net is temporarily unavailable. This includes access to the following databases:
China Academic Journals (CAJ) Century Journals Project (CJP)
Our apologies for the interruption in services, and we will send out a notice as soon as access is restored. Please contact [log in to unmask]<mailto:[log in to unmask]> with any further questions or concerns.
The Request system is currently recovering from a disruption that occurred between Monday morning (11/9) and Wednesday morning (11/11). The system is currently functioning and all requests going forward are successfully being transmitted.
The backlog of requests that came through during the period of disruption will be sent out throughout the day today. These requests will be handled by ILL staff. Patrons who requested items during the outage will experience delays in the fulfillment of their requests, but there is no need to resubmit the requests at this time.
The Request system is currently experiencing problems which is resulting in delayed processing of requests. Users can place requests successfully, but there are currently delays in the fulfillment of those requests.
We believe the problem with the delayed / missing requests originates in the UCOP mail server system, which underwent a change on Thursday night. Because of those changes, some mail coming from the PIR system is not making it through to the VDX system, and therefore is not being processed into the database. CDL does not control that system, but have escalated this issue with highest priority to UCOP
East View Information Services is experiencing an Internet outage due to local Internet service provider's technical problems. Our provider is working on resolving this issue. During this period, you will be unable to access online services provided by East View. UC-licensed East View resources include China Academic Journals, Century Journals Project, LandScan, Pravda Digital Archive, and Siku Quanshu.
OCLC announced that as of 5:05 PM PDT on Saturday, October 17, 2015 all OCLC services were up and functioning normally again.
Please share this information with your colleagues.
Jayne Dickson CDL Information Services California Digital Library University of California 510.987.0550 [log in to unmask]<mailto:[log in to unmask]>
From: CDLAlert List [mailto:[log in to unmask]] On Behalf Of Jayne Dickson Sent: Friday, October 16, 2015 11:34 AM To: [log in to unmask] Subject: CDLALERT: Some OCLC systems have been restored -- UPDATE Importance: High
OCLC has now confirmed FirstSearch, Connexion, ILLiad, WorldCat.org and WorldCat Local have been restored. They are continuing to bring up all services.
Please share this information with your colleagues.
Jayne Dickson CDL Information Services California Digital Library University of California 510.987.0550 [log in to unmask]<mailto:[log in to unmask]>
From: Jayne Dickson Sent: Friday, October 16, 2015 8:59 AM To: [log in to unmask] Subject: CDLALERT: All OCLC systems are experiencing problems currently Importance: High
Currently, all OCLC systems (see below) are experiencing technical problems. As of now, FirstSearch, Connexion and ILLiad have been restored and OCLC is continuing to bring up all services.
Please share this information with your colleagues.
Jayne Dickson CDL Information Services California Digital Library University of California 510.987.0550 [log in to unmask]<mailto:[log in to unmask]>
[cid:image001.png@01D10762.0638CBF0]We just received an email from JSTOR support staff indicating that...
"...access issues should now be resolved. Your institutions should now have their full access back. Please let me know if there are any persisting issues though. Thanks for your patience through this."
Please share this information with your colleagues.
Jayne Dickson CDL Information Services California Digital Library University of California 510.987.0550 [log in to unmask]<mailto:[log in to unmask]>
JSTOR is currently experiencing technical difficulties. UC access to subscribed journals on the site is not recognized and the site itself is slow. JSTOR technicians are working to resolve this issue. No ETA for resolution is currently available; stay tuned for updates on this issue
Please share this information with your colleagues.
OCLC reports that their services should now be back up. Please let us know if you encounter any problems.
Please share this information with your collegues.
-----Original Message----- From: CDLAlert List [mailto:[log in to unmask]] On Behalf Of Alison Ray Sent: Tuesday, September 08, 2015 8:44 AM To: [log in to unmask] Subject: CDL Alert: OCLC services down this morning, 9/8
OCLC has reported network issues. This affects OCLC services including (but may not be limited to):
Searching in the UC WorldCat Local (Melvyl) instances is not working at the present time. See OCLC's alert below. Currently, there isn't an estimated time for resolution. We'll send along any additional information we receive. Please share this information with your colleagues.
[cid:image001.png@01D0D4E1.ECA91B20]On Wednesday, August 12, 2015 at 7:00 PM PDT, ProQuest will be performing critical maintenance to correct a load balancer error. The window is scheduled to begin at 7:00 PM PDT and will last for two (2) hours.
During this time access to the ProQuest products listed below will not be available, and users will be re-directed to a webpage explaining the scheduled maintenance:
Access has been restored for the East View databases. You may need to clear your internet browsing history in order to avoid trying to reload cached internet files.
Margery
From: [log in to unmask] [mailto:[log in to unmask]] Sent: Monday, August 10, 2015 1:47 PM To: Margery Tibbetts Subject: CNKI Service Announcement: East View Service Announcement
Access to the China National Knowledge Infrastructure (CNKI) database platform at http://eng.oversea.cnki.net and http://gb.oversea.cnki.net is temporarily unavailable. This includes access to the following databases:
China Academic Journals (CAJ) Century Journals Project (CJP)
Our apologies for the interruption in services, and we will send out a notice as soon as access is restored. Please contact [log in to unmask]<mailto:[log in to unmask]> with any further questions or concerns.
On Saturday, August 8, ProQuest will be upgrading its systems infrastructure to improve performance, security, and overall reliability. The window is scheduled to begin at 7:00 PM Pacific Daylight Time and will last for eight (8) hours.
During this time access to the ProQuest products listed below will not be available; users will be re-directed to a webpage explaining the scheduled maintenance:
Due to a scheduled maintenance to install a new update to the Web of Science, access to this resource may be intermittent during the maintenance window. This update will be installed between 6:00 AM - 6:00 PM PDT on Sunday, July 26, 2015. We apologize for any inconvenience.
The Wiley Online Library is available again. Please share this information with your colleagues. Thanks.
Jayne Dickson CDL Information Services California Digital Library University of California 510.987.0550 [log in to unmask]<mailto:[log in to unmask]>
From: CDLAlert List [mailto:[log in to unmask]] On Behalf Of Jayne Dickson Sent: Monday, July 13, 2015 3:20 PM To: [log in to unmask] Subject: CDLALERT: The Wiley Online Library is temporarily unavailable Importance: High
[cid:image001.png@01D0BD7F.6958D4F0]
Wiley Online Library is currently unavailable while we conduct essential maintenance.
Access to the Wiley Online Library (http://onlinelibrary.wiley.com/) will be disrupted on 11th July 2015 from 2:00 AM - 8:00 AM PDT for essential maintenance. Apologies for the inconvenience.
We've received the following announcement that the East View resources are available again. See below. Please share this information with your colleagues.
-j.
Jayne Dickson CDL Information Services California Digital Library University of California 510.987.0550 [log in to unmask]<mailto:[log in to unmask]>
The National Library of Medicine (NLM) experienced a server problem yesterday that accounted for the functionality issues with UC-eLinks. NLM's server problem has been resolved and UC-eLinks are working correctly again.
Please share this information with your colleagues.
Jayne Dickson CDL Information Services California Digital Library University of California 510.987.0550 [log in to unmask]<mailto:[log in to unmask]>
From: CDLAlert List [mailto:[log in to unmask]] On Behalf Of Jayne Dickson Sent: Tuesday, May 05, 2015 10:51 AM To: [log in to unmask] Subject: CDLALERT: PubMed UC-eLinks are not functioning correctly Importance: High
At the present time, there are problems with UC-eLinks functionality when starting in PubMed. When you click the UC-eLinks button on a PubMed citation, the subsequent UC-eLinks menu is missing the Title & Source information along with any links to the online full text. Additionally, links to the campus OPACs are missing. See below. The link to check holdings in Melvyl resolves to the Melvyl home page.
Access to the China National Knowledge Infrastructure (CNKI) database platform available at http://eng.oversea.cnki.net and http://gb.oversea.cnki.net is temporarily unavailable. This includes access to the following databases:
* China Academic Journals (CAJ)
* Century Journals Project (CJP)
Our apologies for the interruption in services, and we will send out a notice as soon as access is restored. Please contact [log in to unmask]<mailto:[log in to unmask]> with any further questions or concerns.
On May 1, 2015, ProQuest will be upgrading its systems infrastructure to improve performance and overall reliability of its products. Ulrichsweb will not be available from approximately 5:00 PM PDT, Friday, May 1, 2015 through 3:00 AM PDT, Saturday, May 2, 2015. Please share this information with your colleagues.
Jayne Dickson CDL Information Services California Digital Library University of California 510.987.0550 [log in to unmask]<mailto:[log in to unmask]>
ExLibris will be performing maintenance on the CDL's SFX server this weekend. During the maintenance the following CDL services may be unavailable:
UC-eLinks Openurl.cdlib.org PIDs
Please share this information with your colleagues.
Thanks, Margery Tibbetts California Digital Library
As part of ExLibris' ongoing activity on improving the CDL's SFX server environment, ExLibris will be performing maintenance in the CDL's SFX production environment.
Margery, are you planning to talk to Michael McKinnon about configuring Nagios not to alert for those services during the downtime?
From: Margery Tibbetts <[log in to unmask]<mailto:[log in to unmask]>> Date: Thursday, April 9, 2015 at 11:41 AM To: "[log in to unmask]<mailto:[log in to unmask]>" <[log in to unmask]<mailto:[log in to unmask]>> Cc: Brian Riley <[log in to unmask]<mailto:[log in to unmask]>>, Colleen Whitney <[log in to unmask]<mailto:[log in to unmask]>>, Lena Zentall <[log in to unmask]<mailto:[log in to unmask]>>, Margery Tibbetts <[log in to unmask]<mailto:[log in to unmask]>> Subject: CDLAlert - UC-eLinks will be down for two hours this weekend
The National Library Of Medicine (NLM) support staff have corrected the system problem that prevented the UC-eLinks buttons from displaying on PubMed records. UC-eLinks buttons again display and are working correctly.
Please share this information with your colleagues.
From: CDLAlert List [mailto:[log in to unmask]] On Behalf Of Jayne Dickson Sent: Monday, March 30, 2015 10:47 AM To: [log in to unmask] Subject: CDLALERT: PubMed search results currently do not include UC-eLInks Importance: High
Normally, the UC campuses use a special URL for PubMed<http://www.ncbi.nlm.nih.gov/pubmed?tool=cdl&otool=cdlotool> which automatically displays the UC-eLinks button in the search results records to easily link to the online article (if applicable), to check the print journal holdings on a campus, or to request the article via Interlibrary Loan (ILL) services.
At the present time, the UC-eLinks button is not displaying in the PubMed search results records. CDL has notified PubMed customer support about this problem but they currently do not have an estimation of when the problem will be resolved.
Due to scheduled maintenance on March 18th 2015, De Gruyter Online will be unavailable for approximately 1 hour between 9 a.m. and 2 p.m. PDT. The outage will affect all content on www.degruyter.com<http://www.degruyter.com>.
We apologize for any inconveniences caused by this.
The Wiley Online Library will be unavailable on Saturday, March 7, 2015 from 2:00 AM to 5:00 AM PST for scheduled maintenance. Wiley apologizes for any inconvenience caused during this period as access will be disrupted. If you have any specific questions or concerns, please contact the Wiley customer support team at: wileyonlinelibrary.com/support<http://dmmsclick.wiley.com/click.asp?p=9423959&m=92031&u=2404327>.
Starting around 8 pm this evening some of the CDL services and website starting experiencing problems. CDL staff are working on the resolving the problem.
UC Libraries, OSC and UC Reprints websites are all down.
The SCP 856 links in the campus OPACs and Melvyl which use OpenURLs are not resolving.
On February 28, 2015, ProQuest will be upgrading its systems infrastructure to improve performance, security, and overall reliability of your products. The window is scheduled to begin at 7:00 p.m. Pacific Standard Time and will last for five (5) hours.
During this time access to the ProQuest products listed below will not be available and users will be re-directed to a webpage explaining the scheduled maintenance:
We've received notice from Elsevier that Compendex (Engineering Village) is working correctly again; the issues from yesterday have been resolved. Please share this information with your colleagues.
Jayne Dickson CDL Information Services California Digital Library University of California 510.987.0550 [log in to unmask]<mailto:[log in to unmask]>
From: Jayne Dickson Sent: Thursday, February 12, 2015 2:50 PM To: [log in to unmask] Subject: CDLALERT: Compendex (Engineering Village) is currently unavailable
Currently, Compendex/Engineering Village is unavailable due to a complication from a planned maintenance. Elsevier hopes to have the problem resolved and access to this database available again later today. We will send any updates as we receive new information.
Please share this information with your colleagues.
Jayne Dickson CDL Information Services California Digital Library University of California 510.987.0550 [log in to unmask]<mailto:[log in to unmask]>
After analyzing their logs, OCLC discovered the underlying cause of the search problems in the WorldCat Local (Melvyl) instances. They will need to do development work to completely fix the problem; the current estimate is that this process will take 1 to 2 weeks to complete.
9:43 AM, 29 January 2015 Latest update to yesterday's CDLALERT: Current problems with some OCLC services
While CDL continues to work with OCLC to resolve the search problems in the campus Melvyl (WCL) instances, Basic Search now searches the WorldCat.org database only. This means that the results from the 80+ Central Index databases (displayed from the Advanced Search screen) that are usually included in standard search results are not included at this time. This is a temporary solution until the underlying cause of the WCL search problems can be resolved.
At the present time, 10 (Berkeley, Davis, Irvine, Los Angeles, Merced, Riverside, San Diego, Santa Barbara, Santa Cruz, and Melvyl [union view]) of the 11 UC WCL instances are experiencing the search problem reported earlier today (described below). Only UCSF's WCL instance remains unaffected. We have escalated this problem with OCLC customer support.
Problems have been reported with UC San Diego's and UCLA's Melvyl instances (http://ucsd.worldcat.org and http://ucla.worldcat.org). After a search, you get the following message: An error has occurred. Please try your search again.
When we reported this to OCLC, we were informed that WorldShare ILL and WorldShare Management Services (WMS) may also be affected on the campuses.
Please share this information with your colleagues.
CDL Information Services California Digital Library University of California - Office of the President 415 20th Street, 4th Floor Oakland, CA 94612-2901 [log in to unmask] [mailto:[log in to unmask]] CDL Privacy Policy: http://www.cdlib.org/about/privacy.html
-----Original Message----- From: CDLAlert List [mailto:[log in to unmask]] On Behalf Of Alison Ray Sent: Tuesday, January 20, 2015 10:42 AM To: [log in to unmask] Subject: CDLAlert: DOI handler down, eta resolution this afternoon
The DOI handler (http://dx.doi.org) is currently down. CrossRef is working to restore this service. They report that they expect to bring it back up this afternoon. This effects all links using DOIs, including many catalog links.
Please share this information with your colleagues.
[cid:image001.png@01D0266F.05D847F0] [Note: This out affects all of the campus Melvyl instances (WorldCat Local), OCLC FirstSearch, WorldCat Discovery (beta), Connexion, etc. Although OCLC's Interlibrary Loan components (WorldShare ILL, VDX, My ILL Requests) will be unavailable, the UC Request service will be available during this time frame.] On Friday, 2 January 2015, OCLC has scheduled a technology upgrade to support system performance and reliability. During this upgrade, all OCLC services will be unavailable on 2 January 2015, from 9:01 pm to 12:00 noon on 3 January 2015, U.S. Pacific Standard Time (approximately 15 hours). We will notify members as services come back
This is a notification to all customers of downtime for essential maintenance to Nature.com<http://links.info.palgrave.com/ctt?kn=6&ms=NDc2MDI3NDYS1&r=MTE4OTE3NTUyMTg5S0&b=0&j=NTgyMjEzMTc1S0&mt=1&rt=0>. The maintenance window will run from 5.00am PST to 9.00am PST on Saturday 13th December 2014. During this time the site will not be accessible.
OCLC is currently recovering from a service disruption effecting Melvyl and its instances. They report the complete restoration may take a few hours.
Please share this information with your colleagues.
CDL Information Services California Digital Library University of California - Office of the President 415 20th Street, 4th Floor Oakland, CA 94612-2901 [log in to unmask] [mailto:[log in to unmask]] CDL Privacy Policy: http://www.cdlib.org/about/privacy.html
Jayne Dickson CDL Information Services California Digital Library University of California 510.987.0550 [log in to unmask]<mailto:[log in to unmask]>
From: Jayne Dickson Sent: Friday, November 21, 2014 10:31 AM To: [log in to unmask] Subject: CDLALERT: Melvyl (WCL) instances will be unavailable Sun., 11/24 early morning
[cid:image003.jpg@01D00576.46022590]
OCLC's WorldCat Local (WCL) service will be unavailable from 11:00 PM on Saturday, November 22, 2014 until 9:00 AM PST on Sunday, November 23, 2014 for system maintenance. This means that the 11 Melvyl WCL instances (e.g., Melvyl UC Berkeley Library) will be unavailable during this time.
OCLC's WorldCat Local (WCL) service will be unavailable from 11:00 PM on Saturday, November 22, 2014 until 9:00 AM PST on Sunday, November 23, 2014 for system maintenance. This means that the 11 Melvyl WCL instances (e.g., Melvyl UC Berkeley Library) will be unavailable during this time.
Please share this information with your colleagues.
Due to scheduled maintenance, the JapanKnowledge database will be unavailable for approximately 13 hours beginning at 4:00 AM PST on Monday, November 24, 2014.
Please share this information with your colleagues.
- jayne
Jayne Dickson CDL Information Services California Digital Library University of California 510.987.0550 [log in to unmask]<mailto:[log in to unmask]>
OCLC has corrected the error with UC-eLinks from Melvyl and the campus instances. Please let us know if you encounter any problems.
Please share this information with your colleagues.
CDL Information Services California Digital Library University of California - Office of the President 415 20th Street, 4th Floor Oakland, CA 94612-2901 [log in to unmask] [mailto:[log in to unmask]] CDL Privacy Policy: http://www.cdlib.org/about/privacy.html
-----Original Message----- From: CDLAlert List [mailto:[log in to unmask]] On Behalf Of Alison Ray Sent: Monday, November 10, 2014 10:01 AM To: [log in to unmask] Subject: CDLALERT: Melvyl UC-eLinks not working
The UC-eLinks buttons from Melvyl and its campus instances are not working. When clicking the UC-eLinks button, users encounter a page with the message Sorry, the link you have followed is out-of-date. Please return to the original item page<http://ucla.worldcat.org/oclc/359273660> to find the correct link. Thank you!
This has been reported to OCLC; there is currently no eta for resolution.
Maintenance activities are planned for the website (bioone.org<http://www.bioone.org/>) on Friday, October 24. Beginning at 3 p.m. PDT, content and services may be intermittently unavailable for up to four hours. We are sorry for the inconvenience. If you have any questions please contact Library Services<mailto:[log in to unmask]>.
Wiley Online Library will be disrupted on the 18th October from 2:00 PM to 4:00 PM (PDT) for essential maintenance and upgrades to improve our services.
Please share this information with your colleagues.
Jayne Dickson CDL Information Services California Digital Library University of California 510.987.0550 [log in to unmask]<mailto:[log in to unmask]>
The UCOP data center will conduct maintenance on the Internet router this Sunday, October 12th, from 6:30-6:45 AM PDT, which will cause a 15-minute outage for all CDL services and resources.
Please share this information with your colleagues.
Jayne Dickson CDL Information Services California Digital Library University of California 510.987.0550 [log in to unmask]<mailto:[log in to unmask]>
The wide-spread Bash vulnerability nicknamed “Shellshock” was announced publicly on Wednesday, September 24th, 2014. This potential exploit exists on all UNIX-based systems (UNIX, Linux, Mac OS). All CDL technical teams have analyzed their applications to assess the possible risk and performed appropriate remediation.
Our IT support team has applied the available patch set to Linux VMs and Solaris systems in our Production environment. Service managers have sent out messages to clients to assure them that all planned remediation work has been completed. Please share this information with your colleagues.
We've received word from OCLC and all WCL instances are functioning correctly again. Please share this information with your colleagues.
Jayne Dickson CDL Information Services California Digital Library University of California 510.987.0550 [log in to unmask]<mailto:[log in to unmask]>
From: CDLAlert List [mailto:[log in to unmask]] On Behalf Of Jayne Dickson Sent: Thursday, October 02, 2014 8:44 AM To: [log in to unmask] Subject: CDLALERT: All WorldCat Local (WCL) instances are currently unavailable Importance: High
All WorldCat Local instances (e.g., Melvyl @ UC Berkeley, etc.) are currently unavailable. OCLC support is aware of the problem and they are working to restore the databases. At this time, an ETA for resolution is not available. We'll send additional information as we receive it.
Please share this information with your colleagues.
Earlier today we experienced some technical difficulties with Artstor Digital Library and Shared Shelf. The issues are now resolved and both Artstor Digital Library and Shared Shelf are now available. We sincerely apologize for the interruption and any inconvenience this may have caused.
In order to ensure stability, we will need to perform some additional work on the servers today from approximately 2-3 pm PT. Shared Shelf and Artstor will be unavailable during this time. We will send further notices prior to the downtime and when the system is back up.
Due to routine maintenance, users of the Ovid LWW journals can expect to experience downtime on Saturday, September 13, 2014, from 8:00 PM PDT until Sunday, September 14, 2014, 12:01 AM PDT. If you have any questions, please contact Ovid Customer Support at [log in to unmask]<mailto:[log in to unmask]>.
Please share this information with your colleagues.
A scheduled maintenance for CDL's services will be taking place on Sunday, September 14th from 9:00 AM until 9:30 AM PDT, during the normal maintenance window. This work will affect all CDL services hosted in our Oakland data center. Only 30 seconds of downtime is expected for any given application. Please contact the CDL Helpline (510-987-0555 or [log in to unmask]<mailto:[log in to unmask]>) if you experience longer outages.
There will be a scheduled maintenance for the Wiley Online Library and The Cochrane Library on Saturday, August 9, 2014 from 2:00 AM to 6:00 AM PDT. During this period, access to both sites will be disrupted. If you have any specific questions or concerns, please contact the Wiley customer support team at: wileyonlinelibrary.com/support<http://dmmsclick.wiley.com/click.asp?p=9441532&m=86930&u=2291112>.
At the present time, the UC-eLinks service, which provides links to online articles, ejournals, databases and other online resources, is unavailable. CDL is working with Ex Libris, the provider of the SFX software, to resolve the matter. We will send additional alerts as more information becomes available.
Please share this information with your colleagues.
The Request system will be unavailable on Tuesday, July 28 from 11:59 PM until 1:00 AM due to system maintenance.
Please share this information with your colleagues.
CDL Information Services California Digital Library University of California - Office of the President 415 20th Street, 4th Floor Oakland, CA 94612-2901 [log in to unmask] [mailto:[log in to unmask]] CDL Privacy Policy: http://www.cdlib.org/about/privacy.html
The UC Libraries web site (http://libraries.universityofcalifornia.edu/) will be unavailable this Thursday, July 24, 2014 from 3:00 PM to 6:00 PM PDT for maintenance.
Please share this information with your colleagues.
Jayne Dickson CDL Information Services California Digital Library University of California 510.987.0550 [log in to unmask]<mailto:[log in to unmask]>
OCLC has just announced that the access and response time problems have been resolved.
Please share this information with your colleagues.
-----Original Message----- From: CDLAlert List [mailto:[log in to unmask]] On Behalf Of Jayne Dickson Sent: Wednesday, July 16, 2014 1:20 PM To: [log in to unmask] Subject: CDLALERT: OCLC resources are experiencing Systems Access Problems Importance: High
Several OCLC systems are experiencing access and/or response time problems. OCLC is working on resolving the issue and will provide an update as soon as more information is available. These problems are affecting the AQ service and WorldCat Local (Melvyl).
Several OCLC systems are experiencing access and/or response time problems. OCLC is working on resolving the issue and will provide an update as soon as more information is available. These problems are affecting the AQ service and WorldCat Local (Melvyl).
Please share this information with your colleagues.
Jayne Dickson CDL Information Services California Digital Library University of California 510.987.0550 [log in to unmask]<mailto:[log in to unmask]>
Planned Maintenance: The eScholarship submission system , the Office of Scholarly Communication, and the XTF website will be unavailable Saturday, July 12th from 6pm until 1am PDT. Please be sure to save all work in progress before that time. Public access to your publications on eScholarship.org will not be affected by this outage.
The BioOne website will be undergoing maintenance starting Friday, June 27, 2014. Scheduled downtime will begin at 6:30 p.m. PDT and may last up to 4 hours. During this time content and services on bioone.org<https://t.e2ma.net/click/5bkng/l8jp0f/hhkscc> will be unavailable. If you have any questions please contact Library Services [log in to unmask]<mailto:[log in to unmask]>.
On June 14, 2014 ProQuest will make improvements to its internal systems to accommodate a growing number of users and to reduce the need for future downtime.
ProQuest expects the products and platforms listed below to not be available from approximately 7:00 PM PDT, on Saturday, June 14, 2014 through 3:00 AM PDT, on Sunday, June 15, 2014.
For the UC campuses that license to PsychiatryOnline -
There is a planned monthly maintenance period for PsychiatryOnline on Wednesday, 05/07/2014. This maintenance period will last from 9:00 PM through 1:00 AM PDT on 05/08. Please be advised that PsychiatryOnline will be periodically unavailable during this maintenance window.
Please share this information with your colleagues.
EBSCOhost support staff have confirmed that the problems with the EBSCOhost databases have been resolved by their Development Team. Please share this information with your colleagues.
Jayne Dickson CDL Information Services California Digital Library University of California 510.987.0550 [log in to unmask]<mailto:[log in to unmask]>
From: CDLAlert List [mailto:[log in to unmask]] On Behalf Of Ellen Meltzer Sent: Wednesday, April 30, 2014 5:04 PM To: [log in to unmask] Subject: CDLALERT: EBSCOhost databases are intermittently unavailable again
The EBSCOhost databases are once again experiencing technical problems and searches are timing out intermittently this evening. EBSCOhost is aware of the problem and the developers are working on resolving the problem. We'll send a follow-up email when the problem is resolved.
Please share this information with your colleagues.
We just received word that the problems with the EBSCOhost databases have been resolved. Please share this information with your colleagues.
Jayne Dickson CDL Information Services California Digital Library University of California 510.987.0550 [log in to unmask]<mailto:[log in to unmask]>
From: CDLAlert List [mailto:[log in to unmask]] On Behalf Of Jayne Dickson Sent: Wednesday, April 30, 2014 9:14 AM To: [log in to unmask] Subject: CDLALERT: EBSCOhost databases are intermittently unavailable this morning Importance: High
The EBSCOhost databases are experiencing technical problems and are searches are timing out intermittently this morning. EBSCOhost is aware of and is working on resolving the problem and hopes to have access restored later today. We'll send a follow-up email when the problem is resolved.
Please share this information with your colleagues.
IEEE websites are back up. The vendor is investigating the root cause; please notify CDL HelpLine ([log in to unmask] or 510 987 0555) if you are not able to get to the resource.
Please share this information with your colleagues.
CDL Information Services California Digital Library University of California - Office of the President 415 20th Street, 4th Floor Oakland, CA 94612-2901 [log in to unmask] [mailto:[log in to unmask]] CDL Privacy Policy: http://www.cdlib.org/about/privacy.html
At the present time, the IEEE Xplore products are unavailable. IEEE is working to correct the problem as quickly as possible. We'll send a follow-up message when we have additional information or the problem has been resolved.
Please share this information with your colleagues.
Alison Ray Information Services Analyst California Digital Library University of California - Office of the President 415 20th Street, 4th Floor Oakland, CA 94612-2901 Phone: (510) 987-0419 Fax: (510) 893-5212 Alison Ray [mailto:[log in to unmask]]
OCLC appears to have resolved the network difficulties that were affecting all WorldCat Local instances earlier this morning. All of the UC campus-specific Melvyl instances are in working order once again.
Please share this information with your colleagues.
Jayne Dickson CDL Information Services California Digital Library University of California 510.987.0550 [log in to unmask]<mailto:[log in to unmask]>
From: Jayne Dickson Sent: Thursday, March 06, 2014 9:20 AM To: [log in to unmask] Subject: CDLALERT: WCL instances are currently unavailable Importance: High
At the present time, the UC Melvyl (WorldCat Local) instances are unavailable. OCLC is working to correct the problem as quickly as possible. We'll send a follow-up message when we have additional information or the problem has been resolved.
Please share this information with your colleagues.
Jayne Dickson CDL Information Services California Digital Library University of California 510.987.0550 [log in to unmask]<mailto:[log in to unmask]>
Due to maintenance, UC-eLinks will be unavailable for approximately 1 hour during a maintenance window that begins at 8:00 PM PST on Saturday, March 1, 2014 through 4:00 AM PST on Sunday, March 2, 2014.
Please share this information with your colleagues.
Jayne Dickson CDL Information Services California Digital Library [log in to unmask]
Beginning on February 15, 2014 ProQuest will make improvements to its internal systems to accommodate a growing number of users and to reduce the need for future downtime. An eight hour (8) maintenance window is needed to perform these enhancements. The maintenance window will start at 7:00 PM PST on Saturday, February 15th through 3:00 AM PST on Sunday, February 16th, 2014.
The OCLC FirstSearch Service will be unavailable for approximately a 2-hour period beginning on Saturday, January 18, 2014 at 11:00 PM until 3:00 AM PST on Sunday, January 19, 2014. This downtime is needed to allow OCLC to complete some maintenance.
This year, UC’s Office of the President, including the California Digital Library (CDL), will be officially closed during the Winter and New Year holiday periods from Friday, December 20, 2013 at 2:00 PM PST through Wednesday, January 1, 2014. During this closure, if you need to report an urgent problem with any of the CDL services (Melvyl, Request, UC-eLinks, etc.) you can call the UCOP Computer Center at 510.987.0349 for assistance. Please share this information with your colleagues.
[cid:image001.png@01CEF1A6.96FEF700] The Wiley Online Library will be unavailable on Saturday, December 7, 2013 from 2:00 - 7:00 AM PST for essential maintenance. Please share this information with your colleagues.
Jayne Dickson CDL Information Services California Digital Library University of California 510.987.0550 [log in to unmask]<mailto:[log in to unmask]>
CDL received the following notice of platform unavailability that affects the systemwide-licensed resources China Academic Journals (CAJ) and the Century Journals Project (CJP). Please share this information with your colleagues.
CDL Information Services California Digital Library University of California
East View Service Announcement
[East View Information Services]
December 5, 2013
Access to the China National Knowledge Infrastructure (CNKI) database platform available at http://eng.oversea.cnki.net is temporarily unavailable. Users have been receiving the "504 Gateway Time-Out: Server didn't respond in time" error message when attempting to download articles from the following databases: China Academic Journals (CAJ) and Century Journals Project (CJP).
CDL's PURL server (for Persistent IDs or PIDs) will be unavailable on November 13, 2013 from 5:30 AM - 7:30 AM PST for system maintenance. During this maintenance, any URLs that begin with http://uclibs.org/PID/<number> (e.g., http://uclibs.org/PID/100101) may not work. After the maintenance has been completed all PIDs will work correctly again.
UC-eLinks, UC's linking service, will be unavailable from 1:00 AM - 2:00 AM PST on Sunday, November 11, 2013 for scheduled maintenance on the hosted SFX server. Please share this information with your colleagues.
Jayne Dickson CDL Information Services California Digital Library University of California 510.987.0550 [log in to unmask]<mailto:[log in to unmask]>
As of this morning, East View Information reports that access to the China National Knowledge Infrastructure (CNKI) database platform available at http://eng.oversea.cnki.net or http://gb.oversea.cnki.net has been fully restored. Please share this information with your colleagues.
- jayne
Jayne Dickson CDL Information Services California Digital Library University of California 510.987.0550 [log in to unmask]<mailto:[log in to unmask]>
From: Jayne Dickson Sent: Friday, October 25, 2013 10:18 AM To: [log in to unmask] Subject: CDLALERT: East View's Century Journals Project, China Academic Journals are temporarily unavailable
The China National Knowledge Infrastructure (CNKI) database platform available at http://eng.oversea.cnki.net or http://gb.oversea.cnki.net is currently experiencing technical difficulties and users may not be able to access content at this time. This includes access to the following databases:
China Academic Journals (CAJ) Century Journals Project (CJP)
East View is working with the database producer to resolve this problem, and we will send out a notice as soon as access returns to normal. We apologize for any inconvenience this may cause you or any of your patrons and thank you for your patience.
All of the Alexander Street Press resources are now working correctly again. Please share this information with your colleagues.
Jayne Dickson CDL Information Services California Digital Library University of California 510.987.0550 [log in to unmask]<mailto:[log in to unmask]>
From: Jayne Dickson Sent: Monday, September 30, 2013 11:21 AM To: [log in to unmask] Subject: CDLALERT: Alexander Street Press resources are currently unavailable
Alexander Street Press is currently experiencing an unexpected downtime across our entire suite of products. Our IT team is currently investigating the issue and hopes to have everything fixed within the next few hours. We apologize for any inconvenience this may cause.
The entire UC Berkeley campus has experienced a major power outage. Read on:
Begin forwarded message:
From: "Erik T. Mitchell" <[log in to unmask]<mailto:[log in to unmask]>> Date: September 30, 2013, 8:29:25 PM PDT To: <[log in to unmask]<mailto:[log in to unmask]>> Subject: [Allusers] All library web services down Reply-To: <[log in to unmask]<mailto:[log in to unmask]>>
Hi all,
Paul Payne's group is currently shutting down all library servers due to a lack of suitable environmental conditions in our data center. This means that all library web services except hosted services like http://melvyl.worldcat.org/ are down.
Alexander Street Press is currently experiencing an unexpected downtime across our entire suite of products. Our IT team is currently investigating the issue and hopes to have everything fixed within the next few hours. We apologize for any inconvenience this may cause.
We will continue to provide updates as more information becomes available. If you have any additional questions, please contact Customer Relations at [log in to unmask]<mailto:[log in to unmask]> or by calling 1-800-889-5937 ext. 127.
Wiley will be making upgrades and improvements to the Wiley Online Library and The Cochrane LIbrary this Saturday, September 28, 2013, and these resources will be unavailable for approx. 4 hours between 6:00 AM to 11:00 AM PDT. There will also be some delays to online publishing between 25 to 28 September 2013.
On Saturday, September 28, ProQuest will be installing new enhancements and more unique content. System downtime is scheduled from 7:00 - 11:00 PM PDT on Saturday, Sept. 28. During the maintenance window your ProQuest search interface will not be available.
Please share this information with your colleagues.
Jayne Dickson CDL Information Services California Digital Library University of California 510.987.0550 [log in to unmask]<mailto:[log in to unmask]>
[cid:image001.png@01CE9F52.351953B0] On Saturday, August 24, 2013, ProQuest will make storage infrastructure improvements to accommodate a growing number of users. An eight hour (8) maintenance window is needed to perform the necessary infrastructure maintenance, starting at 7:00 PM PDT on Saturday, August 24, 2013 through 3:00 AM PDT on Sunday, August 25, 2013.
Online access to UC-licensed Karger journals and ebooks has been restored. Please share this information with your colleagues.
Jayne Dickson CDL Information Services California Digital Library University of California 510.987.0550 [log in to unmask]<mailto:[log in to unmask]>
From: CDLAlert List [mailto:[log in to unmask]] On Behalf Of Jayne Dickson Sent: Tuesday, August 20, 2013 10:05 AM To: [log in to unmask] Subject: CDLALERT: Karger online content is currently unavailable
Currently, the platform for Karger Journals and eBooks (http://www.karger.com) is unavailable. Consequently, all catalog links and UC-eLinks to UC-licensed Karger online content are not functioning. We've notified Karger customer support of the problem and they are working on restoring access to the
Currently, the platform for Karger Journals and eBooks (http://www.karger.com) is unavailable. Consequently, all catalog links and UC-eLinks to UC-licensed Karger online content are not functioning. We've notified Karger customer support of the problem and they are working on restoring access to the content. We'll send another message when access has been restored.
Please be advised that a maintenance has been scheduled for Friday, August 2nd between 3:00 and 6:00 AM PDT. Access to the ARTstor Digital Library will be temporarily suspended during this time, and institutions using Shared Shelf<http://lyris.artstor.org:81/t/3859/3394937/117/4/> to manage their local image collections will be unable to use the system.
Worldcat.org/Local Melvyl is currently down. OCLC is working with their support staff to fix this problem as soon as possible. They have no ETA as to when the problem will be solved.
Please share this information with your colleagues.
The current PID Server will be moved to a new server cluster tonight. Except for a brief outage, this IT infrastructure maintenance should be transparent. The window for the work is between 10pm-12am tonight.
Please share this information with your colleagues.
Please share this information with your colleagues.
CDL Information Services California Digital Library University of California - Office of the President 415 20th Street, 4th Floor Oakland, CA 94612-2901 [log in to unmask] [mailto:[log in to unmask]] CDL Privacy Policy: http://www.cdlib.org/about/privacy.html
-----Original Message----- From: CDLAlert List [mailto:[log in to unmask]] On Behalf Of Alison Ray Sent: Friday, July 19, 2013 9:31 AM To: [log in to unmask] Subject: CDLAlert: UC-eLinks slow this morning
CDL has detected slowness in the UC-eLinks service this morning. We are currently working with the vendor, Ex Libris, on this issue. No ETA for resumption of normal service is yet available.
Further updates will be forthcoming as information becomes available.
Please share this information with your colleagues.
ScienceDirect and Scopus will be unavailable due to scheduled maintenance from Saturday, July 20 at 4:00 PM PDT until Saturday, July 20 at 4:30 PM PDT. It is also possible that you may experience service disruptions such as slower response times and unexpected outages throughout the day.
My ILL Requests will be unavailable due to a system upgrade beginning Saturday, 20th July at midnight until Sunday, 21st July at noon.
Key changes to note after the upgrade are: (1) the sort by due date will be temporarily unavailable and (2) the detail display will contain more information. More information is available at the My ILL Requests help: http://www.cdlib.org/services/d2d/ill/myill/index.html
NLM has restored our beloved orange UC-eLinks icon to the PubMed interface.
Please share this information with your colleagues.
CDL Information Services California Digital Library University of California - Office of the President 415 20th Street, 4th Floor Oakland, CA 94612-2901 [log in to unmask] [mailto:[log in to unmask]] CDL Privacy Policy: http://www.cdlib.org/about/privacy.html
-----Original Message----- From: CDLAlert List [mailto:[log in to unmask]] On Behalf Of Jayne Dickson Sent: Monday, June 24, 2013 11:13 AM To: [log in to unmask] Subject: CDLALERT: Temporary UC-eLinks workaround in place for PubMed Importance: High
While CDL and NLM work to restore the familiar UC-eLinks icons to PubMed, a temporary workaround is now in place. Clicking the blue Online Full-text button now displays the UC-eLinks menu window for the record. The restoration of the UC-eLinks icons will not happen before tomorrow at the earliest so, in the meantime, use the Online Full-text buttons to display the UC-eLinks options for the item.
At the present time, UC-eLinks icons ([cid:image004.jpg@01CE70CA.17CF2840]) are not displaying on PubMed records. Currently, a default "Online Full-text" icon displays along with any publisher icon, if available. See examples below.
[cid:image005.png@01CE70CA.17CF2840] Unlike UC-eLinks, neither the default full-text icon or a publisher icon is tied to UC licensed online content so clicking these links do not guarantee that the online full text is available.
Access to the China National Knowledge Infrastructure (CNKI) database platform has been restored, and is now available via the normal URLs and login method at http://eng.oversea.cnki.net (English interface) and http://gb.oversea.cnki.net (Chinese interface).
Please share this information with your colleagues.
Jayne Dickson CDL Information Services California Digital Library University of California 510.987.0550 [log in to unmask]<mailto:[log in to unmask]>
From: Jayne Dickson Sent: Thursday, June 13, 2013 11:32 AM To: [log in to unmask] Subject: CDLALERT: East View (CNKI) databases are experiencing difficulties (6/13)
The recent network outages at UCOP and their impact on CDL services got us thinking about alternate ways to contact our CDLALERT subscribers in case of either a network outage or an emergency situation. We felt particularly frustrated about our inability to reach you during our last outage that occurred in the middle of a work day. As campus staff called in to report that something was wrong, we asked them to send messages out on their own campus library allusers lists informing their colleagues that CDL services were down. Earthquakes and fires are always risks in
The China National Knowledge Infrastructure (CNKI) database platform available at http://eng.oversea.cnki.net or http://gb.oversea.cnki.net is currently experiencing technical difficulties. This includes access to the following databases:
China Academic Journals (CAJ) Century Journals Project (CJP)
East View is working with the database producer to resolve this problem, and we will send out a notice as soon as access returns to normal. We apologize for any inconvenience this may cause you or any of your patrons and thank you for your patience.
On Saturday, June 15, 2013 ProQuest will install new enhancements, features, and databases, to improve the research experience. Highlights from this release include:
* Faster ebrary e-book discovery * Improved search experience for tablet users * New custom format options when exporting records to RefWorks
A four (4) hour maintenance window is needed to install these enhancements. The window will take place from Saturday, June 15, at 7:00 PM PDT to 11:00 PM PDT. During this time your ProQuest databases will not be available. Please share this information with your colleagues.
We've just received word from ProQuest that all affected databases & resources are functioning correctly again. Please share this information with your colleagues.
Jayne Dickson CDL Information Services California Digital Library University of California 510.987.0550 [log in to unmask]
-----Original Message----- From: CDL Alert List [mailto:[log in to unmask]] On Behalf Of Alison Ray Sent: Friday, May 24, 2013 10:34 AM To: [log in to unmask] Subject: CDLAlert: Proquest databases currently not accessible
All databases and journals on the Proquest platform are currently experiencing errors. Proquest is working on the issue and estimate that access should be restored within two hours.
Please stay tuned for further updates.
Please share this information with your colleagues.
UC Office of the President services experienced a core network outage this afternoon which impacted CDL services. All services now appear to be up or returning.
You can check our system status web page for the availability of CDL services at http://www.cdlib.org/contact/system.html
Please let us know if you have continued problems, and thanks to those on your campuses who called in and were able to share the information with your campus colleagues that we were down.
Please be advised that access to the Wiley Online Library will be disrupted from 2:00 AM - 4:00 AM PDT on Saturday, May 11 for essential maintenance. Please share this information with your colleagues.
Jayne Dickson CDL Information Services California Digital Library University of California 510.987.0550 [log in to unmask]<mailto:[log in to unmask]>
UC-eLinks will be unavailable from 6:00 - 10:00 AM PDT on Sunday, April 28 so CDL can make a copy of the file system for Ex Libris. This copy is part of the process of moving UC-eLinks to the Ex Libris hosted environment.
Please share this information with your colleagues.
Jayne Dickson CDL Information Services California Digital Library University of California 510.987.0550 [log in to unmask]<mailto:[log in to unmask]>
On April 17, 2013 ProQuest is scheduling a very brief network maintenance window in order to update our systems. A one hour (1) maintenance window is needed to install these updates, lasting from 3:00 AM through 4:00 AM PDT. During this time databases on ProQuest will not be available.
Please email your comments to [log in to unmask]<mailto:[log in to unmask]> or visit www.proquest.com/go/suggestions<http://links.proquest.mkt5049.com/ctt?kn=3&ms=NDEzMzIxMTUS1&r=MzU0Njc1MDkzMjAS1&b=0&j=MTg1MDc2NzgxS0&mt=1&rt=0>. Please share this information with your colleagues. Jayne Dickson CDL Information Services California Digital Library University of California 510.987.0550 [log in to unmask]<mailto:[log in to unmask]>
Due to a system upgrade, Blackwell Reference Online and The Cochrane Library will be unavailable for up to 12 hours over the weekend of April 13th/14th.
The websites will be unavailable for no more than 12 hours starting at 1 PM PDT on Saturday 13th April 2013. During this time, due to the nature of the work we cannot show a maintenance note so anyone trying to access the site will get a "Site not found" or similar message.
University of California is continuing to experience access problems with Springer materials on the SpringerLink platform. CDL is working with Springer to restore access for UC licensed materials.
If you encounter access problems, please use the "Report a Problem" link on the UC-eLinks menu or send an email with the title and year(s) or volume(s) to [log in to unmask] .
Scheduled Downtime Alert March 31, 2013, 7:00 am-11:00 am PDT
There will be scheduled maintenance for Sunday, March 31, 2013, between the hours of 7:00 am and 11:00 am PDT. We apologize for any inconvenience this may cause.
If you have any questions prior to the scheduled maintenance, or if you experience problems after the times listed above, please contact Customer Support at [log in to unmask]<mailto:[log in to unmask]>. Thank you for your patience and understanding. We hope to minimize the impact this downtime has on your collection access.
eScholarship will be undergoing system maintenance on Saturday, April 6, 2013 from 9 p.m. until Sunday, April 7, 2013 at 2 a.m. (PDT). During that time, you will not be able to submit or edit content and access to published materials will be unavailable.
We apologize for this disruption and want to assure you that we make every effort to minimize the amount of downtime for our systems.
This note is to make you aware of planned network maintenance and upgrades scheduled for Sunday morning March 17th . This maintenance will occur between 02:00-5:00am EST in Dublin, Ohio (11:00pm-2:00am PDT).
In order to add capacity and improve the reliability and performance of our services, we will be performing proactive maintenance to core network components in our Sunday maintenance window.
The Access Engineering textbooks hosted on licensed.cdlib.org will be unavailable from 6AM - 8AM on Thursday March 14, 2013 due to system maintenance. Please share this information with your colleagues.
Jayne Dickson CDL Information Services California Digital Library University of California 510.987.0550 [log in to unmask]<mailto:[log in to unmask]>
