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| Subject: | |
| From: | Jayne Dickson <[log in to unmask]> |
| Reply To: | Jayne Dickson <[log in to unmask]> |
| Date: | Thu, 17 Jan 2008 09:47:14 -0800 |
| Content-Type: | text/plain |
| Parts/Attachments: | text/plain
(50 lines)
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17 January 2008 The problem with the Request service reported below has been resolved. Please share this information with your colleagues. Jayne Dickson California Digital Library 415 20th Street Oakland, CA 94612-2901 510.987.0550 [log in to unmask] -----Original Message----- From: CDL Alert List [mailto:[log in to unmask]] On Behalf Of Alison Ray Sent: Thursday, January 17, 2008 9:33 AM To: [log in to unmask] Subject: CDLAlert: "Connection timed out" error from Request When placing requests through the Request service, users are encountering this error message: " The Request server timed out while trying to talk with the campus host system. No items were Requested. Please try again. If this problem persists, please submit an error report and call the CDL Helpline at (510) 987- 0555. " The CDL is currently investigating this problem. During this time, the Request system will be unable to send requests to the campus ILL department. UC patrons can send any requests directly to the campus ILL departments through the campus alternative ILL forms. We apologize for the inconvenience. Please stay tuned for further updates. Please share this information with your colleagues. -- Alison Ray Information Services Analyst California Digital Library University of California - Office of the President 415 20th Street, 4th Floor Oakland, CA 94612-2901 Phone: (510) 987-0419 Fax: (510) 893-5212 Alison Ray [mailto:[log in to unmask]]
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