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Subject:	CDLAlert: Web of Science is malfunctioning
From:	"Sherry Willhite (510) 987-0545" <[log in to unmask]>
Reply To:	Sherry Willhite (510) 987-0545
Date:	Mon, 28 Feb 2005 13:49:35 -0800
Content-Type:	text/plain
Parts/Attachments:	text/plain (23 lines)

Hi all,

Web of Science is not functioning properly.  It allows users to begin a
session, but returns a zero result for all searches.

When we called to report this problem, the message on the ISI technical
support answering service said that the staff had been sent home this
afternoon due to severe weather conditions, but that the voice mail would
be monitored.  We also sent an e-mail.

ISI has called us  to get more information about the problem, but they have
to time-frame for a fix.

We will keep you posted if this changes.  Please share this information
with your colleagues



Sherry Willhite
Information Resources Analyst
Digital Library Services
California Digital Library

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