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OCLC sent an email this morning notifying users that this problem has been resolved.  See below.  Please share this information with your colleagues.

 

 

Jayne Dickson

CDL Information Services

California Digital Library

University of California

510.987.0550

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Hello,

 

Last night our operations team performed an emergency install. This install was to correct some problems that members were seeing such as looping authentication screens, and systems not recognizing member’s IP addresses. This resulted in many people no longer seeing their ILL buttons.

 

We ask that you please see if these issues have been resolved for you and let us know if you are still seeing issues.

 

We apologize for this inconvenience and for the impact this has had on your workflow.

 

Have a lovely day,

 

Carly DiVito

OCLC • Senior Support Analyst, Management and Customer Operations

6565 Kilgour Place, Dublin, Ohio USA 43017 T +1-800-848-5800 Stay informed with OCLC system status emails; subscribe at oc.lc/status

 

From: Jayne Dickson
Sent: Monday, September 11, 2017 3:20 PM
To: [log in to unmask] <[log in to unmask]>
Subject: CDLALERT: Campus Melvyl instances currently requesting that users ‘Sign in’ (not necessary)
Importance: High

 

This past weekend, OCLC had a service maintenance that apparently has un-done a feature in their standard configuration.

 

Normally, patrons on campus and accessing via the proxy server or VPN for the campus do not see the “<Campus> Library authentication needed” dialog box (see attached).  This only displays for one of the campus Melvyl instances (e.g., ucla.worldcat.org or ucmerced.worldcat.org) if the IP address of the user’s workstation does not match the IP ranges for that campus.

 

Today, we’ve received reports from almost all of the UC campuses indicating that everyone accessing the campus Melvyl instance is seeing the “Library authentication needed” message even if accessing from a valid campus IP address.

 

We’ve reported this problem to OCLC customer support for action.  OCLC has indicated that they are aware of the problem and that their operations team is working on resolving the problem.  At the present time, there is no ETA for a fix.

 

Please note that the display of the message does not affect the ability to use the Melvyl instance.  Users not affiliated with a campus can still use the Melvyl instance by clicking the ENTER AS GUEST for library materials and free resources; NO LOGIN NEEDED link that displays beneath the “Sign in to <campus> Library” button.

 

We will send a follow-up email when we have additional details.  Please share this information with your colleagues.

 

Jayne Dickson

CDL Information Services

California Digital Library

University of California

510.987.0550

[log in to unmask]