Good morning,
We were notified this morning by Elsevier that they have resolved the issue with licensed content. Below is Elsevier’s statement on the outage:
On the morning of January 28th, a maintenance operation intended to improve performance of our access and entitlement systems inadvertently caused a disruption of access for a number of our customers to several
products and content. We worked throughout the day to recover and restore the impacted systems, and access has now been restored. The outage lasted approximately 12 hours.
We deeply regret this error and fully recognize the impact this has had on our customers. We understand the importance to our customers of having always-on access to our online products and services, especially
during the pandemic. While we cannot undo this mistake, we assure you that moving forward we will conduct a thorough review of the processes and software that enabled this to happen, and do whatever is necessary to prevent this from happening in the future.
Please share this information with your colleagues.
Best regards,
Brian
Brian David
Information Services
California Digital Library
UC Office of the President
510 987-0247
Pronouns: he/him/his
From: CDLAlert List <[log in to unmask]>
On Behalf Of Brian David
Sent: Thursday, January 28, 2021 10:35 AM
To: [log in to unmask]
Subject: CDLAlert: Elsevier licensed content unavailable (1/28/21)
Elsevier is currently experiencing a broad access issue affecting multiple institutions, not just the University of California. The issue is affecting multiple Elsevier products, including ScienceDirect. They are aware of the issue (help
page on the incident) and are working to resolve it, but we do not have a time frame for when access will be restored.
Please share this information with your colleagues.
Best regards,
Brian
Brian David
Information Services
California Digital Library
UC Office of the President
510 987-0247
Pronouns: he/him/his